Terms and Conditions
Effective Date: 28 May 2026
By accessing and using this website, you agree to be bound by the following terms and conditions.
1. About us and our services
This website is owned and operated by an authorized Coway sales agent.
We are authorized sales agents for Coway Malaysia, officially appointed by Coway (Malaysia) Sdn. Bhd. Our website is designed to provide consultation and information regarding Coway products and services in Malaysia.
Our services include product consultation, product recommendations, explaining available purchase or rental plans, and coordinating support related to product delivery, installation, and maintenance services where applicable.
Coway offers a range of home wellness products, including but not limited to water purifiers, air purifiers, mattresses, massage chairs, bidets, kitchen appliances, and other home living solutions.
2. Brand disclaimer and intellectual property
This is not the official website of Coway (Malaysia) Sdn. Bhd.
Coway and all related trademarks, logos, product names, images, and brand assets displayed on this website are the property of their respective owners. We utilize these assets solely for promotional, informational, and consultation purposes in our capacity as an authorized sales team.
Nothing contained on this website shall be construed as granting any license or right to use any trademark or intellectual property without the prior written permission of the respective owner.
3. Product information and plans
We strive to ensure that all information regarding products, specifications, pricing, promotions, rental plans, and related services is accurate and up to date.
However, final pricing, product availability, promotional offers, service coverage, eligibility requirements, and approval of any rental or purchase plan are determined solely by Coway (Malaysia) Sdn. Bhd. and are subject to change without prior notice.
4. Registration and agreements
Our role is to provide consultation and assist customers throughout the application, inquiry, or purchasing process.
Any final purchase agreement, rental agreement, financing approval, service agreement, payment processing, or recurring payment arrangements are managed directly by Coway (Malaysia) Sdn. Bhd. or its authorized partners.
We do not collect rental payments or financing installments directly through this website unless otherwise stated.
5. Limitation of liability
We provide our consultation and marketing services in good faith and make reasonable efforts to ensure the accuracy of the information presented on this website.
However, we shall not be held liable for any indirect, incidental, consequential, or special damages arising from the use of this website, including but not limited to application rejections, product unavailability, installation delays, service scheduling issues, or decisions made by the principal company or its authorized service providers.
6. Contact information
If you have any questions regarding these Terms and Conditions, please contact us at:
- Phone: 000-000 0000
- Email: contact@cowayzone.com
7. Advertising and marketing compliance
We take reasonable measures to ensure that our website, advertisements, and promotional content comply with applicable digital advertising policies and consumer protection requirements.
This includes providing clear disclosures, avoiding misleading representations, and making no claim that this website is the official website of Coway (Malaysia) Sdn. Bhd.
Our role is solely to provide transparent, policy-compliant online marketing, product consultation, and customer support assistance as an authorized sales team.